Lebara using 5gb a day

[pupuqiop]

I'd double check that he's definitely connected to your WiFi network when he gets home each day and not using his mobile data.

 

[userlee5267]

Apparently Lebara are having problems and there struggling to top up accounts now. Gotta just wait

 

[mrafc]

Apparently Lebara are having problems and there struggling to top up accounts now. Gotta just wait

Didn't they have data breach recently? Maybe to do with that

 

[userlee5267]

What a mess this is. Lad run out of data. I clicked on buy data twice. Which is here

 

[userlee5267]

Which clearly states what I get. But there saying all I've done is bought a top up and they don't literally have internet so if I use the internet it uses all the data instantly. Won't give me the money back of nothing. Won't even explain what I actually bought of them

 

[bazcfc1]

What a mess this is. Lad run out of data. I clicked on buy data twice. Which is here View attachment 96018

probably because you didn’t buy the bundle I would move him onto a different provider

 

[pabloescaban]

Which clearly states what I get. But there saying all I've done is bought a top up and they don't literally have internet so if I use the internet it uses all the data instantly. Won't give me the money back of nothing. Won't even explain what I actually bought of them

Those are bundles.
If you buy a bundle you get 500 mins, 1000 texts and 30gb of data.
If you just give them money, it uses that money on whatever you use

 

[userlee5267]

I bought the bundle as above. But there saying it's a top up and as soon as you use data the data disappears

 

[userlee5267]

Yes gonna but him on my plan some how so I can share my data as I never use that much

 

[mrafc]

That's quite expensive for data, smarty for example you get 150gb for £15. I think there was a thread on prices a while ago. With smarty you are only on a 30 day contract.

I'm assuming you are in uk

 

[Scufferoo]

Have a look on uswitch for talkmobile , some good deals at the mo
but think you need to sort out what’s chewing up his data

 

[bazcfc1]

That's quite expensive for data, smarty for example you get 150gb for £15. I think there was a thread on prices a while ago. With smarty you are only on a 30 day contract.

I'm assuming you are in uk

Voxi is good as you get free social media streaming

 

[mrafc]

Voxi is good as you get free social media streaming

That might be good shout if it includes the apps he's using. Did you work out which app(s) were causing the issue @userlee5267

 

[userlee5267]

That's quite expensive for data, smarty for example you get 150gb for £15. I think there was a thread on prices a while ago. With smarty you are only on a 30 day contract.

I'm assuming you are in uk

Yes in UK

 

[userlee5267]

Voxi is good as you get free social media streaming

That might be good shout if it includes the apps he's using. Did you work out which app(s) were causing the issue @userlee5267

Nothing is chewing is data. Lebara saying what I've added doesn't come with data. So I haven't a clue what I've added. I'm so confused.

So he never had 15gb of data like I thought he should have. Lebara are saying if I added £100 it would of been the same. What I bought they are calling it a top up not a add-on. And the top ups have zero data.

 

[userlee5267]

When I checked his phone all he's used in one month is 1.6gb of data on tick tock.

 

[pupuqiop]

So if the top ups have zero data, unless he's sent thousands of texts or made hours of phone calls, where do they say the money has gone? Crooks.

 

[pabloescaban]

I bought the bundle as above. But there saying it's a top up and as soon as you use data the data disappears

You don't top up.
You just buy a bundle, when I was with another provider, I had to top up in order to buy a bundle, so I'd put 15-20 pounds in my account and then buy £5 or £10 30 day bundles.
With lebara you can't do that.
You buy the bundle outright, you don't top up at all

 

[bazcfc1]

They would’ve taken his credit for browsing when they say dosnt come with data there saying a bundle wasn’t purchased

 

[userlee5267]

I asked the question three times and they had zero answers. Cut the chat and that was it