This is where it gets confusing telling people to use both tspanel and softcam managerWhat are you running CCcam or mgcamd,go into menu,setup,softcam/ci,softcam manager and see what is active,it needs to be what ever one you are running showing as active,also put a tick by the right one to
enable on start up,if thats not working re boot your router,if thats not working your server line could be down
Try and go into ts panel then go to soft cam and hit green button to restart your keys