Has anyone with the Volt benefits got 2 sims on their account? if so have you had any issues?
I switched to O2 about 6 months ago and got the Volt benefits added, at the start of March my wifes three contract ended and we switched her to O2 as well. 150GB for £25/month, half price for 6 months
I assumed the Volt benefits would be added to her sim automatically but it wasn't so I spoke to O2 and on 16th March got an email from Virgin confirming we can get Volt benefits and they will be applied within 14 days. 2 weeks later still not added, so again contact O2, they appologise and said it would be added within 14 days and they gave me £26 credit, great so first 2 months of sim has cost nothing. It was eventually added mid April and it was still applied on both accounts yesterday.
Today however I logged into my o2 and although the Volt was still applied to my sim, it was not showing on my wifes sim, it's no big deal as normally we don't use anywhere near that amount of data unless we go away, and even then we don't get close but hey, we're entitled to it then I want it LOL. So onto chat with O2 again and after about 40 minutes was told it needs to be re applied and will take 14 days but they will give me a credit of £20. I said no that's not good enough, it has been applied and they removed it so just put it back on, if you can't then let me speak to someone who can. On comes a 'superevisor' who basically repeats what the first person told me, I said don't bother, your in breech of contract as was sold the sims on the understanding I would get Volt so I will move to EE. He again appologised and offered me a £50 credit on my account and said it would definately be added within 14 days. Oh ok then I will accept that.
So basically sticking to my guns has got me 6 months o2 for £5. (6*12.50=£75)
I was just wondering if anyone else has had same issues with their 2nd sim and Volt benefits.
I switched to O2 about 6 months ago and got the Volt benefits added, at the start of March my wifes three contract ended and we switched her to O2 as well. 150GB for £25/month, half price for 6 months
I assumed the Volt benefits would be added to her sim automatically but it wasn't so I spoke to O2 and on 16th March got an email from Virgin confirming we can get Volt benefits and they will be applied within 14 days. 2 weeks later still not added, so again contact O2, they appologise and said it would be added within 14 days and they gave me £26 credit, great so first 2 months of sim has cost nothing. It was eventually added mid April and it was still applied on both accounts yesterday.
Today however I logged into my o2 and although the Volt was still applied to my sim, it was not showing on my wifes sim, it's no big deal as normally we don't use anywhere near that amount of data unless we go away, and even then we don't get close but hey, we're entitled to it then I want it LOL. So onto chat with O2 again and after about 40 minutes was told it needs to be re applied and will take 14 days but they will give me a credit of £20. I said no that's not good enough, it has been applied and they removed it so just put it back on, if you can't then let me speak to someone who can. On comes a 'superevisor' who basically repeats what the first person told me, I said don't bother, your in breech of contract as was sold the sims on the understanding I would get Volt so I will move to EE. He again appologised and offered me a £50 credit on my account and said it would definately be added within 14 days. Oh ok then I will accept that.
So basically sticking to my guns has got me 6 months o2 for £5. (6*12.50=£75)
I was just wondering if anyone else has had same issues with their 2nd sim and Volt benefits.
