In the past while almost a year in the Belfast area we have had to retune the reception our TVs 3 times. We are served by 2 transmitters. The problem is that each time there is a retune there are less channels that are in use. I have contacted Freeview 3 times and each time they are as helpful as a chocolate teapot. To the extent they are blaming the public for their inability to get their channels.
For example I explained the different channels that are no longer available so they sent out 2 technicians who did tests on my setup. Which they said was working perfectly but confirmed that I was right the channels were missing. Now under the conditions mentioned on Freeview's web site it states if the customer is not responsible for not receiving the channels after a retune they will pay for a new aerial. Except that they are doing no such thing. Reason being that they will be updating their service again soon. Soon meaning they don't know when it will be finished if at all.
When this started they did not contact their cutomers here to explain their initial work, whereby I thought my aerial was at fault and paid for a new one with a booster. Only to find that I had wasted my money. Today after contacting them again I was told it will I have to retune it again in March. Here we go again, but I will still be having the same problem until our local transmitter is updated. But that the Government who started this mess in order to facilitate 5G mobile phones does the work to the said transmitter. But that there is no such work planned in the near future. So I was wondering if others had a similar problem in their areas? Be interested to find out any info on this.
For example I explained the different channels that are no longer available so they sent out 2 technicians who did tests on my setup. Which they said was working perfectly but confirmed that I was right the channels were missing. Now under the conditions mentioned on Freeview's web site it states if the customer is not responsible for not receiving the channels after a retune they will pay for a new aerial. Except that they are doing no such thing. Reason being that they will be updating their service again soon. Soon meaning they don't know when it will be finished if at all.
When this started they did not contact their cutomers here to explain their initial work, whereby I thought my aerial was at fault and paid for a new one with a booster. Only to find that I had wasted my money. Today after contacting them again I was told it will I have to retune it again in March. Here we go again, but I will still be having the same problem until our local transmitter is updated. But that the Government who started this mess in order to facilitate 5G mobile phones does the work to the said transmitter. But that there is no such work planned in the near future. So I was wondering if others had a similar problem in their areas? Be interested to find out any info on this.