Ok sorry for taking the time to get back to you, but being up til 3am the other night i wasn't in the mood for getting around to loading the box last night.
I followed your steps and was able to get into the net client config to test the free gift line, and also noticed the original line was still there, but not connecting. I entered the free gift line anyway and this didn't connect either.
I did however run a test on the free gift line on a test website and it was running and active, so i was a bit confused as to what was happening.
Luckily the box came with a wifi dongle, using this i was able to connect the free gift line and everything worked fine, and i also noticed that the original gift line was connecting also so i deleted the free gift line to see if the original worked also and it did. Now i am more concerned the the box wouldn't work through the cable. i know the cable works as when i plug it into my laptop it works fine
I did recently get a new router through Virgin Media, but everything worked fine up until last week. Is it possible that the router is blocking the connection somehow through the wired connection? and if so is there a way around this as i already have a number of devices connected through the wifi if not i'll have to live with, no biggy
And a very big thanks for your time and help, i didn't know where i was getting stuck, i knew there had to be a way into it just couldn't figure it out.