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Sky broadband asking to check router logs

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tillydan

Newbie
Been having issues with my sky b.band connection dropping out intermittently, and sky are asking my permission to look at my router logs to get to the bottom of it, I'm not currently connected to anything I shouldn't be but I have been! will i be opening a can of worms for myself if I agree?
 
Last edited:
tillydan said:
Been having issues with my sky b.band connection dropping out intermittently, and sky are asking my permission to look at my router logs to get to the bottom of it, I'm not currently connected to anything I shouldn't be but I have been! will i be opening a can of worms for myself if I agree?
Click to expand...
clear your logs bygoing into settings
admin /sky
not too sure if they can go into the root of logs
regards
 
If the broadband is dropping out, that would surely point to a hardware fault as in there fault, if all is well at your end eg. cables etc, looking at logs to nosey at all the porn you may or may not have looked at is not going to solve the situation.

Do what my mrs does kick off at them go ape and demand new equipment as this is faulty.

The longer you keep them on the phone the more they want you off it, so they can sell someone else something.

The simple answer is:

"ive been a sky customer for x years, i should not have to pay for something that does not work, my friend next door he has cable and is his working fine"

That should do it
 
bangord30 said:
I was the same then gave up with them so use my own router now. Lot better. No dropouts at all.

Sent from my HUAWEI VNS-L31 using Tapatalk
Click to expand...
Hi did you swap your sky broadband router for an alternative 1.Please could you tell me which router you have now and was it easy to setup
 
I've a fairly old now Netgear but it never misses a beat. You used to have to hack your sky hub to get your user and pass but no need now. Get your new router and I can send you the settings...
 
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