Tivimate Code 404

[Teddy Bass]

I switched broadband providers yesterday and since then I've been getting a code 404 every time I try to stream a channel or play VOD on Tivimate. Is the issue with my IPTV supplier or is it a block by the ISP?

 

[mike123]

Dose your service work on your phone

 

[Teddy Bass]

Dose your service work on your phone

Good point. No, it doesn't. I've got Smarters on my phone. I get "playback error" when I'm connected to WiFi or mobile data.

My supplier isn't responding to emails.

 

[mike123]

There is your issue

 

[moshibeth]

Good point. No, it doesn't. I've got Smarters on my phone. I get "playback error" when I'm connected to WiFi or mobile data.

My supplier isn't responding to emails.

Have you tried a VPN loads of blocks affecting certain suppliers tonight.

 

[Teddy Bass]

Have you tried a VPN loads of blocks affecting certain suppliers tonight.

I have. It still doesn't work with VPN on.

 

[browney]

Did they isp lock your line?

 

[Teddy Bass]

Did they isp lock your line?

I don't know what that means.

 

[browney]

I don't know what that means.

When the provider created your account they may have set it so you can only use it with one isp, now that you've changed isp it's no longer working so it may be the case.

 

[Teddy Bass]

When the provider created your account they may have set it so you can only use it with one isp, now that you've changed isp it's no longer working so it may be the case.

Ah, I see. I've messaged the seller but they haven't replied.

 

[moshibeth]

2 different devices might be a single connection sub and it's banned the line. See it all the time, people use multiple devices and they try to use it to view on different IP locations.

 

[Aristotle]

Ah, I see. I've messaged the seller but they haven't replied.

Supplier should respond to your messages if you have a problem with the service.
Well a good supplier would.

 

[moshibeth]

Supplier should respond to your messages if you have a problem with the service.
Well a good supplier would.

Might be out for the evening people have lives as well. 24hrs is quite reasonable to respond.

 

[Aristotle]

Might be out for the evening people have lives as well. 24hrs is quite reasonable to respond.

I should have said hopefully respond soon.
My bad

 

[Teddy Bass]

Might be out for the evening people have lives as well. 24hrs is quite reasonable to respond.

Unfortunately, it's been longer than 24 hours. I contacted them on Monday. It's now Thursday.

 

[mikeyeah]

Are you in a group with others? You could message another member and see if they are having the same issues? That way you can see if it a common theme with your supplier..

 

[manic01]

Unfortunately, it's been longer than 24 hours. I contacted them on Monday. It's now Thursday.

Thursday? It's wed April 10 in uk

 

[Teddy Bass]

Thursday? It's wed April 10 in uk

Ha, yes. It's been a tough week. I'm wishing the days away.

 

[thebesh]

I switched broadband providers yesterday and since then I've been getting a code 404 every time I try to stream a channel or play VOD on Tivimate. Is the issue with my IPTV supplier or is it a block by the ISP?

I suspect the 404 error code you see is the HTTP 404 error code - Wikipedia Info

The service worked before the broadband switch, but not after. It doesn't work on your mobile phone on wifi or mobile data. When you change ISP, your public IP will have changed. I can't see a supplier limiting an account to a single IP if I'm honest. I think @moshibeth is correct and something has triggered a block on the supplier side, although I wouldn't expect to see a 404 response for that.

 

[Teddy Bass]

Are you in a group with others? You could message another member and see if they are having the same issues? That way you can see if it a common theme with your supplier..

Sadly not, the seller indicated that they'd always be contactable on email.