Router restart
Wifi speed check (broadbandspeedchecker.co.uk)
Buffering issues:Please check
Multiple devices connected to your wifi will also affect streaming if you have slow wifi download speed.
Also
Disable any VPN you may be running
Disable router smart settings following the guide below
Virgin Media
With Virgin media the tool you want to disable is called Websafe. To do this please follow these
steps.
• · Register or sign in at
Virgin Media - My Virgin Media with your primary username and
password.
• · Click on My Apps
• · Click on Overview
• · Turn both Virus Safe and Child Safe off
unchecking the IP Flooding box on a Virgin router helps also
BT Broadband
On BT Broadband the tool you want to disable is called Smart Setup. To do this please follow these
steps.
• · Open your web browser on any computer or device connected to your Hub and go
to
http://bthomehub.home to open the Hub Manager.
• · Select Advanced Settings
• · Enter the admin password, if you haven't changed it you will find the default password on your
Hub settings card on the back of your Hub
• · Select Continue to Advanced Settings
• · Select Home Network – Smart Setup
• · Select No to disable Smart Setup and select ApplY
Sky Broadband
On Sky Broadband the tool you want to disable is called Sky Shield. To do so please follow these
steps.
• · Go to
Sky Broadband Shield
• · Click the Sign In button
• · For some bizarre reason, Sky may forward you to the Sky.com home page, if it does, then
reload
Sky Broadband Shield
• · You will now see a page that says activate “Sky Shield”, this does NOT mean your sky shield is
off
• · Click activate Sky Shield
• · Sky Shield is likely set to "suitable for everyone" or "teens and older", to disable it set it to
"suitable for adults only" and click save
EE Broadband
For EE broadband the tool you want to disable is called Orange Safeguard. To do so please follow
these steps.
• · Log in or register your account at
https://myaccount.ee.co.uk/login-dispatch/
• · Click Device and Usage in the menu and scroll down to content lock
• · Turn content lock off
Talk Talk Broadband
For Talk Talk the tool you want to disable is called Home Safe Security. To do so please follow these
steps.
• · Log into your account at
https://myaccount.talktalk.co.uk/login/
• · On the top tab highlight My Services
• · Click View Homesafe Settings
• · Disable Homesafe and Kids Safe
PLUSNET
Once your broadband service is ready, go to the Plusnet SafeGuard control panel and click the ON/OFF button at the top of the screen.
Next, switch your router off and on again. After 2 hours, Plusnet SafeGuard will start filtering content.
If you want to switch it off, follow the same steps and after 2 hours you'll be able to browse as normal.
VODAFONE
If you’re using Vodafone Secure Net, access to age-restricted websites is controlled through the Secure Net App (for iOS or Android), or our online portal
To prove you’re over 18, please verify your age with a credit card. No payment will be taken.
1. Log in to My Vodafone then choose your device in the grey drop-down within Services and extras
2. Scroll down and click Bars and Data Alerts, and within Bars you’ll see Age-restricted content bar
3. If you’ve verified your identity before, switch the toggle to Off and go to step 7. Otherwise, choose Verify Age
4. Follow the steps to verify your age and enter credit card details. No payment will be taken
5. In the next screen, click the Bars and Data Alerts link, and within Bars you’ll see Age-restricted content bar
6. Switch the toggle to Off
7. Wait 10 minutes and restart the device
You should get immediate access to over-18s content – and a text saying the bar has been removed. Occasionally it may take up to 24 hours.
