VM superhub 2 with starview

did you power off all network devices including hub and power them all on again,should work with the new superhubs try adding a wired cable.
 
I tried it but no joy. My starview is connected wired. The web app work on my skybox so I'm getting a connection but no cs. I used downloaded ccam.cfg and newcam.list so those settings should be okay
 
My line is working I had it tested on their side and it's okay on their side. I have two other lines working on a different network and no problems with them
 
I have a another router but not sure how to contact it. Do I need to change the hub to modem mode. What kind of cables do I need?
 
lan cable from box to router and lan cable from router to superhub.
 

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