One xbox one shutting down when microsoft store is opened

jensen62

Newbie
hi hope some one can help me.
my xbox keeps shutting down as soon as i open the microsoft store... it works when using youtube and plex no problem. changed the thermal paste and reset the console but makes no difference.
it boots back up straight away, but as soon as i scroll and go to the store it shuts down.
any ideas would be much appreciated
kind regards
 

biff2005

TK Veteran
hi hope some one can help me.
my xbox keeps shutting down as soon as i open the microsoft store... it works when using youtube and plex no problem. changed the thermal paste and reset the console but makes no difference.
it boots back up straight away, but as soon as i scroll and go to the store it shuts down.
any ideas would be much appreciated
kind regards
Xbox Support
 

jensen62

Newbie
Thread starter
thanks for your help... i didnt know if anyone else on here had a similar problem? thats what i thought forums were for ?
microsoft would be saying get it repaired..... i was asking if anyone could help diagnosis the problem? i guess not?
 
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