Hi guys, advice needed, 3 Zgemma boxes 2 x H9 and 1 x H2S, all working until this week, now all have VPN running on XE, all import epg fine, but no picture. Android boxes work fine on the same network. 1 Zgemma box has Willobuild and latest 6.4 the other 2 have whooshbuild infinity and 6.4. All 3 won’t play a picture on any channel. I’m a bit stumped and need some help🙏🙏
WilloBuild Zgemma Boxes x3 all no picture
- Thread starter eccoboy
- Start date
pabloescaban
VIP Member
What has your provider said?
He has to add your lines to his xe panel, they've probably expired off that which is why they still work on android.
Your provider should have been the first port of call
My provider was my first call, he’s checked the lines on XE and they are live. Tried 2 different VPN’s and still the same. Baffled 🤷♂️
Yes the freesat side of things works fine 👍
pabloescaban
VIP Member
If they worked without a vpn before, I would take that out of the equation first.
Disable vpn.
Reboot the box.
Import bouquets again in xe settings and see if anything plays
I’ve always had to use a VPN but I’ve now tried that and it’s still the same, epg populates fine but still no image…
pabloescaban
VIP Member
Try changing iptv player in xe settings
formandvoid
TK Veteran
You could try to reset XE plugin and authorize a new code. Also check your video settings as I had someone set his to all resolutions and got black screen until he disabled all resolutions.. Just a thought......
pabloescaban
VIP Member
Seems strange that it's gone from three e2 devices at the same time.
Not convinced the provider is being 100% honest here WRT the xe panel
I’ve tried all the different players now but still the same issue….
Yes all checked and in order, I agree with you though, I’ve overlooked the obvious in the past, easily done 🙈👍
Checked video settings, all look correct👍 I’ve reset the XE and the provider has authorised the code too, still the same 🙈
Tried them all now, still no joy 🙈
pabloescaban
VIP Member
You'll need to try a test line from a different provider, if that works, your provider is telling porkies
Yep, definitely worth a try although I’ve been with my provider for about 4-5 years now and they’ve always been very responsive and reliable. Forgive my ignorance but my service does work on my android box but I’m guessing that’s a different set up to XE entirely?
pabloescaban
VIP Member
Yes.
He has to add your line to his xe panel, this is where the problem is in my opinion.
Android player doesn't rely on xe panel so it will play fine
Ok, that makes sense, I’ll request a test line to see if that makes any difference, is there an area on here where I can request one? It’s been a while!!