guys why dont you go to there forum, and have a rant and a rave there, sure someone will help you out hope this helps.sure one of the mods will give you there site address.
Have you followed the "read me" info with the starview supporter file when you submitted your request.?Try turning everything off including the modem and then turn back and put it on sp2 and type 1819 on your remote to enable,then leave it for few mins to connect.
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