1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Blank screen

Discussion in 'Zgemma-Star H.2S' started by Panicman, Dec 11, 2016.

  1. Panicman

    Panicman Registered

    45
    1
    8
    Hi guys

    My box froze last night on sky films......this morning still no picture.

    Rebooted my modem....no issue there
    Rebooted the Zgemma and re-tuned it...it showing all the usual tv channels.....but I just get a black screen, no programme.

    no idea what to do now...any ideas would be welcome.....thanks

    P.S.....please try not to use any techie phrases....has this confuses this old duffer....keep it simple
     
    Last edited: Dec 11, 2016
  2. matieboy

    matieboy TK Veteran

    808
    21
    58
    Got to be your line then


    Sent from my iPhone using Tapatalk
     
  3. Panicman

    Panicman Registered

    45
    1
    8
    Line??....what do you mean by this....internet?
     
  4. Ad29434

    Ad29434 Registered

    430
    64
    28
    Try red button>softcam panel>red button stop>green button to start again. see if that helps if not def your line.
     
  5. matieboy

    matieboy TK Veteran

    808
    21
    58
    No, your c line or your N line? What do you have to clear your channels


    Sent from my iPhone using Tapatalk
     
  6. matieboy

    matieboy TK Veteran

    808
    21
    58
    What build are you using ?
    Have you checked your cam is active?


    Sent from my iPhone using Tapatalk
     
  7. dangerous

    dangerous TK Veteran

    3,148
    601
    133
    Male
    {Power Plant Operater
    UK
    Try restarting your softcam
    Menu-infopanel-softcam panel- green button to restart
     
  8. Panicman

    Panicman Registered

    45
    1
    8
    Sorry guys...c-line....N-line?......clear my channels?

    New to this....
     
  9. matieboy

    matieboy TK Veteran

    808
    21
    58
    Did you buy this box already set up?



    Sent from my iPhone using Tapatalk
     
  10. matieboy

    matieboy TK Veteran

    808
    21
    58
    Really need to know what image you have on this box so proper direction can be given


    Sent from my iPhone using Tapatalk
     
  11. Panicman

    Panicman Registered

    45
    1
    8
    I must have a different system...unable to locate softcam
     
  12. matieboy

    matieboy TK Veteran

    808
    21
    58
    Press menu and look for information or something like that


    Sent from my iPhone using Tapatalk
     
  13. Panicman

    Panicman Registered

    45
    1
    8
    I can't even upload any pics to show you....ffs
     
  14. matieboy

    matieboy TK Veteran

    808
    21
    58
    Just reboot the box and see what logos come up on the screen, like vix or atv


    Sent from my iPhone using Tapatalk
     
  15. Panicman

    Panicman Registered

    45
    1
    8
  16. matieboy

    matieboy TK Veteran

    808
    21
    58
    You are running vix


    Sent from my iPhone using Tapatalk
     
  17. matieboy

    matieboy TK Veteran

    808
    21
    58
    Go into setup and look for softcam management I think, I dont run vix so just trying to remember


    Sent from my iPhone using Tapatalk
     
  18. matieboy

    matieboy TK Veteran

    808
    21
    58
    You bought this all set up didn't you? I don't care what anybody says but running vix on these is just a ball ache, you don't want kodi direct on there or ts media, it's just taking up vital space


    Sent from my iPhone using Tapatalk
     
  19. Panicman

    Panicman Registered

    45
    1
    8
    Not sure if this means anything... IMG_0065.jpg

    ---------- Post Merged at 10:50 AM ----------

    Ok found softcam....it won't run IMG_0066.jpg IMG_0067.jpg
     
  20. itskenallen

    itskenallen Registered

    142
    2
    18
    Ur line is mgcamd, not cc cam. Flick right on the remote to highlight mgcamd and restart it

    Otherwise.. From main screen (not in any menu or sub menu)

    Blue button, Softcam manager, yellow to restart line (subscription)

    Sent from my SM-G928F using Tapatalk