Its always the same for any box they only come on to forums when they have issues but I have only ever once had to fix a skybox once and he had tried to upgrade the firmware without having a clue what to do. Needless to say he never went through me to purchase box only contacted me when he messed it up. Clones do however exist and therefore there is possible cause for concern when upgrading clone with legit software and vice versa. But I find them very reliable and much more to offer than cable and much more stable. But that's my opinion and happy to help sky or cable box users in what ever choice they make allowing for budget they have available.
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