zgemma H2H tuner problem

JideJames

Member
Hello everyone,
I ran into this problem on the zgemma H2h that I have been using for a while because I moved house.
I connected the box, as usual but this time, it came up with this error message:

autobouquetsmaker failed to tune sky uk on tuner b.

first, I could see the channels in the epg but not working. So, I reflashed it to wooshbuild infinity.
The AutoBouquetsmaker, keeps coming back with this error message.

Can anyone help out on how to resolve this, please ?
 
I thought tuner A was the sat tuner on the H2H

Check your tuner config to make sure your sat tuner is enabled. Menu -> Setup -> Reception -> Tuner Config
 
I thought tuner A was the sat tuner on the H2H

Check your tuner config to make sure your sat tuner is enabled. Menu -> Setup -> Reception -> Tuner Config

Tuner A is set to configuration mode: Simple, Mode: Single, Satellite: 28.2E Astra 2E/2F/2G, Send DiSEqC: no, Force Legacy Signal stats: no
 
My Tuner A and B are the settings:
Simple, Singe, 28.2E Astra, DiSEqC: no, Signal Stats: no

Error message: Failed to tune Sky Uk on tuner B. Please check the following: The tuner is correctly configured. You can receive the specified frequency.
 
So have you got a zgemma h2h as tuner b is normally a dvb-c/t2 tuner cable or terrestrial not DVB-S/S2 satellite
 
Does the back of your box look like this
h2h-setup-jpg.17551


As you can see tuner a is used for sat tuner b is for cable if it's the same box and you don't have a cable connection attached disable tuner b.
 
if you have just moved in, was the dish already up or have you put it up yourself? if you put it up/had someone do it for you, did you bring it from your old address where we assume it worked?
 
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