Why cant i get into registration on fire stick?

[fitzykev]

Hi can anyone tell me why I can't get past this page on fire stick? I done a factory reset and updated the stick but when i go to register it won't pas this page. It has not froze.

 

[plasterer]

So it won't let you sign in /or register.
Can you reset it again.
Do you have it connected to WiFi.... Paul

 

[manic01]

Seen this when firestick has been refunded/replaced. If it's legit Amazon cs can put it back on line.

 

[fitzykev]

So it won't let you sign in /or register.
Can you reset it again.
Do you have it connected to WiFi.... Paul

Hi paul yes it's connected to WiFi i done upupdates then tried to register and won't pass the registration button. I am resetting again going to try register first then update this time

 

[plasterer]

Seen this when firestick has been refunded/replaced. If it's legit Amazon cs can put it back on line.

Good info mate, never heard of that. But makes good sense I suppose 👍

 

[fitzykev]

Seen this when firestick has been refunded/replaced. If it's legit Amazon cs can put it back on line.

The stick was bought brand new about a year ago

 

[manic01]

The stick was bought brand new about a year ago

Then get Amazon cs to put it back online if they can't they will stil replace it. They can see if it's ever been set up and when sold etc easily enough.

 

[manic01]

The stick was bought brand new about a year ago

What was the outcome?

 

[fitzykev]

What was the outcome?

When i clicked on help there was a button there to register and it worked