Hi all,
I had a VM network engineer come to my house yesterday as my cable connection is intermittant - keep having the line dropping connection.
Line coming in from the road to the house - OK
Line from outside brown box on wall to inside white box - OK
Router connection and router - OK
all above was checked with his handheld device which he plugged the cable wire into.
When he was looking at the cable connection inside the house, he seen my splitter (Labgear 2 - 24000) and my VU box and said that the splitter is not a VM splitter and said as ive got a "dodgey box" it is causing noise on the line which in turn is causing intermittant line outage.
He showed my some figures on his phone with SNR and SNG (i think) and both were showing around the 27/28 mark. do not know what either mean.
He said that VM monitor noise on cable lines and if it is not within their parameters, they come and block the line at the green box on the road.
I am only signed up for Internet with VM. So since last night, i have disconnected the splitter and put everything back to how it should be for the time being.
can anyone shed some light on this?
TIA
I had a VM network engineer come to my house yesterday as my cable connection is intermittant - keep having the line dropping connection.
Line coming in from the road to the house - OK
Line from outside brown box on wall to inside white box - OK
Router connection and router - OK
all above was checked with his handheld device which he plugged the cable wire into.
When he was looking at the cable connection inside the house, he seen my splitter (Labgear 2 - 24000) and my VU box and said that the splitter is not a VM splitter and said as ive got a "dodgey box" it is causing noise on the line which in turn is causing intermittant line outage.
He showed my some figures on his phone with SNR and SNG (i think) and both were showing around the 27/28 mark. do not know what either mean.
He said that VM monitor noise on cable lines and if it is not within their parameters, they come and block the line at the green box on the road.
I am only signed up for Internet with VM. So since last night, i have disconnected the splitter and put everything back to how it should be for the time being.
can anyone shed some light on this?
TIA