Gateway Laptop W323-4i1, Battery Will Not Charge

[bhangra]

Hi my gateway laptop will not charge when the charger is pluged in after about 10 mins the jack gets very hot. any advice wellcome. thank you

 

[ferguj1]

How old is the battery? It could be that the battery has an internal short which will cause it and/or the charger to get hot. Or the same could be said for the charger. Too many times of wrapping the cord up or just storing it could cause some of the internal wiring to break. Is there any chance you could try a different charger and test for the same results?

 

[bhangra]

Thanks for your reply its about 5 years old i have used a different charger but with same results . thanks once again.