IPTV Troubleshooting Chat

[cumu2003]

If working on mobile data, then likely a block somewhere...

Have you tried clearing app data as a logging back in, just to rule out the app?

 

[bondy lad]

Many thanks op for posting this, for me, a numpty it is INVALUABLE,,, well done.

 

[olad7554]

If working on mobile data, then likely a block somewhere...

Have you tried clearing app data as a logging back in, just to rule out the app?

I haven’t but I think it might be app data related sort of like cache , how do I do that

 

[Scufferoo]

Go to settings in firestick , applications , manage installed applications and clear cache for your app.
If you clear data , you will need to re enter log in details

 

[olad7554]

Go to settings in firestick , applications , manage installed applications and clear cache for your app.
If you clear data , you will need to re enter log in details

I cleared cache and it’s still the same issue

 

[mike123]

It's getting blocked mate then.

 

[Aristotle]

My live tv works but VOD and Series keeps rolling without playing, I’ve contacted my internet provider and there’s no sort of block on, changing to my phone hotspot, and it works please advice how I can get this up and running with my main internet as they keep saying there’s no block on my internet service

How long has this been happening?
There can’t be a block as live channel are working but there is an issue with VOD.
If isp was blocking nothing would work and VPN would fix this issue.
It’s more likely something at your end as all working when using mobile hotspot.
Try uninstalling app and install and add details.
Nothing to lose unless you don’t know your login details.
Have you tried any other apps for your sub if they are available?

 

[mike123]

Of cause there can be a block. But vpn should get around it. It can't be down as he has had it working. Xciptv I find hard to belive that's a issue unless very old version.

 

[thebesh]

@Ferret. @HiTecK - can we clean up this thread and lock once this current discussion is over? Otherwise folks will continue to post their issues in here
Thanks

 

[mike123]

@Ferret. @HiTecK - can we clean up this thread and lock once this current discussion is over? Otherwise folks will continue to post their issues in here
Thanks

Sticky threads genrally get alot of traffic

 

[Scufferoo]

If parental controls are off , then as previously posted , try a different app , re-install app , try a different player …VLC or mxplayer , try all things with vpn on and vpn off , if still no joy do a factory reset . Which gen of firestick is it ?

 

[Aristotle]

Of cause there can be a block. But vpn should get around it. It can't be down as he has had it working. Xciptv I find hard to belive that's an issue unless very old version.

OP’s live channel work so the VOD would need to be on a different server for there to be a block, which I suppose is possible but they have tried a vpn but VOD still not working.
I would say it’s the OP configuration or setup.
That’s why I suggested to uninstall the app or even try another app.
This is what I would try anyway.

 

[olad7554]

How long has this been happening?
There can’t be a block as live channel are working but there is an issue with VOD.
If isp was blocking nothing would work and VPN would fix this issue.
It’s more likely something at your end as all working when using mobile hotspot.
Try uninstalling app and install and add details.
Nothing to lose unless you don’t know your login details.
Have you tried any other apps for your sub if they are available?

I have both the Im and xciptv and both live tv works without the movies I recently moved houses everything was working in my previous flat until 2 weeks ago I moved here and started experiencing this I’ll try to re install it over again maybe that sorts it

 

[olad7554]

The router I use here is TP- link is there any settings on the router that probably’s causing this issue

OP’s live channel work so the VOD would need to be on a different server for there to be a block, which I suppose is possible but they have tried a vpn but VOD still not working.
I would say it’s the OP configuration or setup.
That’s why I suggested to uninstall the app or even try another app.
This is what I would try anyway.

 

[Ryanm56]

Check first with VPN to see if it's s block on VOD server. Or try using hotspot from your phone if you have unlimited data to check if that's the issue

 

[Aristotle]

The router I use here is TP- link is there any settings on the router that probably’s causing this issue

Parental control should be disabled.

 

[Aristotle]

Check first with VPN to see if it's s block on VOD server. Or try using hotspot from your phone if you have unlimited data to check if that's the issue

They have already tried that.

 

[olad7554]

Check first with VPN to see if it's s block on VOD server. Or try using hotspot from your phone if you have unlimited data to check if that's the issue

I have tried this

Hotspot works
And on the tp link router parental control is already disabled

However live tv works with the top link router only issues I’m having is with the VOD & Series

 

[pabloescaban]

I have tried this

Hotspot works
And on the tp link router parental control is already disabled

However live tv works with the top link router only issues I’m having is with the VOD & Series

Power the router off at the socket.
Wait at least 4 minutes before powering it back on.
Wait until it stops flashing and farting and the connection is stable, then try the vod again

 

[bigwig21]

Have you checked the default player in your vod/series app?
Ideally you need to install Vlc player and see if that works.