Live tv does not work on a vpn

dp2k1

Newbie
Hello,
I searched through many past thread, but could not find a relevant fix, so opening a new topic.
We have a MAG 424 w3 behind an ASUS router running straight VPN.
Everything is wired and wireless/wifi is actually off. The router runs a constant 24x7 premium paid vpn.
We see around 40-50Mbps throughput as per the "inner portal" test under settings/network.
The MAG is on sky and it easily plays all video/vod content and streams.
The main portal shows up with all TV channels listed with the content information.
However, none of the live tv channels play/stream when selected. The screen remains blank.
Would anyone here be able to suggest some fix for this wired behaviour?
TIA!
 
Yes, Thx.
They do not know how to fix - tried all kinds of settings and upgraded to their current version in the MAG.
 
Yes thanks.
Tried multiple resets with the ovpn - it always come back stable and remains ON after a router reboot.
The is no NATing across the router since the vpn/ipsec protocols are passthrough.
BTW, the MAG software says ver 2.20.02
The browser on the inner portal in the MAG works great and shows no issues with the connection.
 
I would say either your vpn not configured right or provider dosnt allow usage of vpn as mentioned did it work without vpn did it work previously with vpn
 
Yes, thanks - it did work initially with the vpn when we got the mag - then disappeared the next day.
Initially thought it was a video resolution issue since we upped from ntsc to 720 and it rebooted.
But that should not cause the live stream to disappear just like that.
 
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