No mate, he has a 28.2 sat line, it does need lan/broadband.Ok then that looks like its pointing to iptv service not sat related as freesat only needs a sat feed no lan feed,iptv works on lan internet,sound right?
You are thinking of cable, on sat there is around 100 free channels.He cant get anything apart from 1-5.
Other than that, your deductions is where i would be looking too