This is how the cable enters my house virgin have been to my house when i had a prob and they did not say anything about it
The net id is correct how do i check the power levels on router
Downstream power levels are good, SNR is good too ... upstream levels are fine too so a powered splitter probably wouldn't help with your issue but anything is worth a try at this point.
Do you get the issues you're having on all channels?
Also, did you say you had tried other local net id's?
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