You have to download the support101 downloads techkings file from the download page on this forum, up zip it with winrar or another programme, run it, it then asks for your email box number and what's wrong with your box click submit, it looks like nothing has happened just wait for an email from the support guys, you will get all the info in the email, there is another thread about what channels and one about the support. If you just do what I said and pay for 6/12 months you will be back on in 24/48 hrs
Added after 3 minutes:
It's under latest in the download page support101