axxxo
VIP Member
anyone any ideas on this??? Virmin are trying to give a friend of mine me the run around and I'm looking for some ideas. Here's the email he sent and the reply he received.
I have a complaint about 1 of the TV stations on the package I am currently receiving. The station is RTE 2. Can you tell me why any time a premiership or champions league football match is advertised a message comes up on the screen saying this program is not available in your area but whenever there is not a football game on there are no problems at all. It purely could not be a coincidental system problem all of these times and I am starting to get really frustrated as to why this is happening. I hope someone can get back to me with a suitable reply as to why I am so unhappy with my service and why I am paying for a TV station that I do not have full use of
Reply.....
Thank you for your e-mail dated 11 April 2009 regarding your complaint about the TV channel RTE 2.
I have tried to contact you today by telephone but have been unable to speak to you personally.
I'm sorry to hear you are unhappy about paying for a channel that you do not have full access too. However we have no control over the content of the RTE 2 channel we only broadcast the channel. This channel is part of our TV large package for your area and as such are not paying any extra for this channel.
The reason the message appears is because the RTE channel have not purchased the broadcasting rights for Premiership or Champions league football matches. Therefore the games will not be broadcasted on these channels.
I hope this clarifies our position and if you have further queries regarding this matter or any other issue, please use the link provided below:
www.virginmedia.com/contact
Please note if you reply directly to this e-mail your response will not be received.
Kind regards
J***e La*****ce
E-Contact Team
VirMin Media
KD-CL-SB
I have a complaint about 1 of the TV stations on the package I am currently receiving. The station is RTE 2. Can you tell me why any time a premiership or champions league football match is advertised a message comes up on the screen saying this program is not available in your area but whenever there is not a football game on there are no problems at all. It purely could not be a coincidental system problem all of these times and I am starting to get really frustrated as to why this is happening. I hope someone can get back to me with a suitable reply as to why I am so unhappy with my service and why I am paying for a TV station that I do not have full use of
Reply.....
Thank you for your e-mail dated 11 April 2009 regarding your complaint about the TV channel RTE 2.
I have tried to contact you today by telephone but have been unable to speak to you personally.
I'm sorry to hear you are unhappy about paying for a channel that you do not have full access too. However we have no control over the content of the RTE 2 channel we only broadcast the channel. This channel is part of our TV large package for your area and as such are not paying any extra for this channel.
The reason the message appears is because the RTE channel have not purchased the broadcasting rights for Premiership or Champions league football matches. Therefore the games will not be broadcasted on these channels.
I hope this clarifies our position and if you have further queries regarding this matter or any other issue, please use the link provided below:
www.virginmedia.com/contact
Please note if you reply directly to this e-mail your response will not be received.
Kind regards
J***e La*****ce
E-Contact Team
VirMin Media
KD-CL-SB