Windows 10: Critical process died - blue screen of death

charlie123

Registered
I have a toshiba laptop
But it’s now displaying the blue screen of death - critical stop error

I have tried to use safe mode but it keeps coming back to this error

It doesn’t perform a system restore either - can’t find anything on the c drive
The command prompt is point to the X drive

Seems like it’s always going back to the critical error - is there anyway around this please
 
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Willo3092

TK Veteran
Forum Supporter
Sounds like the hard drive has failed if the command prompt doesn't default to C:
Can you change to the C drive by typing C: and pressing enter?

Google Hiren's Boot CD and create a bootable usb drive with Rufus.
The will boot to a mini version of windows and you will be able to see if the system drive still exists.
 

charlie123

Registered
Sounds like the hard drive has failed if the command prompt doesn't default to C:
Can you change to the C drive by typing C: and pressing enter?

Google Hiren's Boot CD and create a bootable usb drive with Rufus.
The will boot to a mini version of windows and you will be able to see if the system drive still exists.
Thanks for the reply
When l typed in C: at the command prompt - this doesn’t exist
Seems like the system drive doesn’t exist anymore
 

charlie123

Registered
Thanks for your help guys- l just had to re-install Window 10 again.

Is there any good decent data recovery software available ?

So l got try and recover some of the files that weren’t backed up
 
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