ZGemma H9S | Help | 'Error - Tune Failed' | OPEN ATV 6.2

Hi just got a zgemma H9S this week with OPENATV 6.2 and the issue is when i am trying to scan a satellite by simple, advance, automatically mode its always showing Tuner failed.
Please help me to give a proper step by step solution to scan a satellite.
will be very thankful to you.
Thanks
 
Menu/setup/service searching and check your tuner is set to single sat and 28.2. Then just to check you have a signal Menu/setup/service searching and signal finder(you will see if you have a signal) Then Menu/setup/service searching and do an automatic scan. Type of scan is single satellite and clear before scan. Then you use autobouquet maker to select your area,freeview,sky or virgin and scan that to create your bouquets.
 
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