loncell
TK Veteran
I sent a parcel down south to a relative on the 23 August 2020 and it just shows on tracking as at depo and still does. I have spent nearly 4 hours in queue's on the telephone waiting to speak to someone. Eventually I manged to get hold of someone via the phone Friday gone the 4th September and they said it was showing that it had been sent to Edinburgh not to Essex and he would contact them up in Edinburgh depo and email me back which he never did.
Since then the Hermes telephone lines just say down for maintenance, all emails are returned as no such address (Hermes have closed all email customer service address's) and they do not have a live chat only a Stupid robot called Holly that's no worth a w**k. I paid insurance on the parcel and paid via PayPal for the delivery.
Has anyone any idea how to f**k you get to speak to someone at Hermes or even make contact with them ?. I Googled it and for some reason I'm not the first in and around the 23rd so it seems something went drastically wrong around that period in time.
Since then the Hermes telephone lines just say down for maintenance, all emails are returned as no such address (Hermes have closed all email customer service address's) and they do not have a live chat only a Stupid robot called Holly that's no worth a w**k. I paid insurance on the parcel and paid via PayPal for the delivery.
Has anyone any idea how to f**k you get to speak to someone at Hermes or even make contact with them ?. I Googled it and for some reason I'm not the first in and around the 23rd so it seems something went drastically wrong around that period in time.