VM Signal Levels
- Thread starter Stans247
- Start date
H4MZ4
Member
If the issue is with power levels with the box and router connected, then how does connecting via WiFi or wired change that?
So the power levels are fine with only the router, but if they connect a TiVo and Router up, it would go back to power levels being to low? Therefore they have an opportunity to call Virgin about their power levels with a genuine issue.
So the power levels are fine with only the router, but if they connect a TiVo and Router up, it would go back to power levels being to low? Therefore they have an opportunity to call Virgin about their power levels with a genuine issue.
Stans247
Member
Thats what i will do once i rig it all up tomorrow. Will tell them i want a powered HDU splitter fitted.
Do you think this will cure the problem?
H4MZ4
Member
I do suggest that you wait till your TiVo arrives and try it all together and see if the power levels remain low. If so then as I said above, you have then a genuine issue that they need to resolve.
Not sure whether they fit a powered splitter, but I heard usually they “move you up at the cabinet” to give you a higher power level, not sure about that though.
biff2005
TK Veteran
your right they do move your cable in the cabinet and tweek it, mine was the opposite i had too strong signal, but later found out it was a fault with the cabinet in the street too.
Stans247
Member
Any suggestions on what to say when i call up?
biff2005
TK Veteran
explain to virgin about your problems and im sure they will send out an engineer
or go make a post on here
http://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums
ste
TK Veteran
biff2005
TK Veteran
he's using homeplugs ??He's using home plugs - his box works fine until he starts to use Wi-Fi ... I have gave him several suggestions which he says he's tried but some answers to my questions contradict this so i'm not sure tbh
which homeplugs are you using ? do these have some kind of setup before these work ?
Stans247
Member
Tp- Link homeplugs
No they automatically just pair and i run a lan cable from that to the box.
The tivo has arrived. Its just activating at the moment
southsimon
TK Veteran
running a vm router and TiVo no problems, adding a dodgy box can = problems. I had this issue so removed the TiVo but still had problems. got a HDU sorted pixilation, missing channels etc. They just work. The more you split the feed the more issues you get. They are designed to give back the losses of weak signal and regulate if to strong.
Stans247
Member
UPDATE
Called and said im getting glitching / pixellation when using the wifi on my tivo box. (Theres no issue at all)
I mentioned i think its due to length of the cable being such a long run and since adding the tivo it is decreasing the signal... also that on there forums it mentions something about a powered HDU splitter.
This time the customers services advisor said my downstream signal levels are low on my router.
Engineer booked for this weekend.
Called and said im getting glitching / pixellation when using the wifi on my tivo box. (Theres no issue at all)
I mentioned i think its due to length of the cable being such a long run and since adding the tivo it is decreasing the signal... also that on there forums it mentions something about a powered HDU splitter.
This time the customers services advisor said my downstream signal levels are low on my router.
Engineer booked for this weekend.
ste
TK Veteran
Told ye ;)
If your downstream power is below -6 which it is by your screenshots, they will increase it at the cabinet... make sure you hide your zgemma boxes incase they visit your property ;)