Try rebooting stick and router by switching off at the mains, clear the cache on the app (manage installed apps, XCIPTV, clear cache,) change player to something else in the XCIPTV settings - you might need to download vlc using the search icon on the firestick home screen, do a speed test on the firestick not your phones, try a ethernet adapter to hard wire your firestick if it's slow, last resort ask your provider for an alternative app.
Change player in player selection from exo to vlc you don't need to download vlc as it comes as a player with xciptv on most versions.
Exo player which is standard for xciptv can be hit and miss on my xciptv I have it set like this
Live tv vlc
Vod exo player
Series exo player
Catch-up vlc.
You could also take a test line just to see if isp/device/provider.
Also you havnt really said whether it's live tv or vod
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