How do I cancel my order and get a refund?
Please contact the store from which you made the purchase. The store is responsible at all times for any queries relating to the payment and fulfilment of your order. Their contact details should be displayed on their website, the store purchase receipt and on the transaction confirmation email.
WorldPay only provide stores with the ability to accept card payments securely over the internet. We do not handle the goods and we are not authorised to cancel orders or give refunds.
Please note - if you want to cancel a Recurring Payments (FuturePay) agreement, you can either get the store to cancel it, or cancel it yourself online using our Shopper Management System (SMS). To cancel it yourself please follow the instructions below:
Login to the Shopper Management System at:
Code:
http://www.worldpay.com/shopper/admin
The Shopper Management System home page displays a summary statement of your latest Recurring Payments (FuturePay) agreement. Under customer Recurring Payments (FuturePay) agreements (near the bottom of the page) you will see a Change Details button. Click on it.
Note: If you have more than one Agreement, click on the Change Details button corresponding to the agreement you want to cancel.
This takes you to the Recurring Payments (FuturePay) Agreement Details page. Click on the Cancel button.
Note: If the agreement has already been cancelled, this button is no longer displayed.
You are asked to confirm the cancellation.
Check that you have selected the correct Agreement (if you have more than one) before clicking Yes.
I've been unable to contact the store what should I do now?
The online store is responsible at all times for any queries relating to the payment and fulfilment of your order.
Unfortunately, if you have been unable to contact the online store you have purchased from, we can only recommend that you contact your card issuer to raise a dispute and/or approach the relevant consumer rights organisation for your region for further advice.
WorldPay only provide online stores with the ability to accept card payments securely over the internet. We do not hold information about the goods/services you have ordered or their delivery status, and are not able to cancel your order or provide you with a refund.