channelking
Member
Ye won't be long after VM will increase your BB speed.
Was few days for me after o2 done it their end.
Broadband Retentions leaving Virgin question - Price increase
Was few days for me after o2 done it their end.
channelking
Member
Maybe helpful to some who were after volt benefits for both o2 and VM but now not needing to be in same persons name for both just address needing to be the same.
Got 500 mbs, mobile silly free entertainment and discs but don't use them and I ended up getting calls for £43 something like that. I know I pay 02 £10 and virgin the difference
Gindo
Member
Hi Guys , I have phoned the 0345 number to cancel my Broadband , Got through after 35 mins and said lack of fund for the reason and shes fine , Put me on hold for 3 min and then said ok everything will cnacel at the end of May , Also we will send a package out to return the virgin box , Never once did she try to give me any offers . Just got email through to confirm cancellation .
kegnkiwi
TK Veteran
Just wait and see if they phone you in the next couple of days.
channelking
Member
They have also a second level retentions team which you can ask to them to put you through to when you call them.
They have same leeway in giving best deals than having to wait for someone call you back after giving the cancellation notice.
if they don't call you back be the time your due to be disconnected then phone them back the day before and say what is available to you if you stay with them, thats if you want to stay with them. Don't call them before then though, they are very likely to call you in the next week or so.
channelking
Member
Don't panic mate. One way or another they will get in touch with you. Just hold out and don't go for the first offer either.
You will get a quality deal just a patience game.
Well im shocked.
I was on 200mb Broadband @ £34.99 a month my 18 months deal had just ran out and they put the price up to £44.99 i was fuming. I also had a basic Virgin mobile contract sim at £10 a month. So total to them month would of been £54.99 for broadband and mobile.
Rang this morning and told them no way was i paying £44.99 with the cost of living at the moment and wanted to know could they do better on the Broadband. They offered £39.99 a month. Asked then to cancel it as new customers were getting 200mb at £31.99 and i would get a family member to sign up as a new customer. Was told i couldn't do that to which i replied i can and i will please accept this phone call as me giving you my 1 month notice of cancelation.
Conversation went back and forth for 5 mins with a couple of offers but the last offer i went with.
Had to switch from Virgin mobile to O2 with Volt to do this.
O2 Mobile same text mins and data. £10 a month
Virgin 200 mb Broadband boosted by Volt to 350mb £24.99 a month.
18 month contracts.
Total of £34.99 a month.
Saving £20 a month.
Very Happy
I was on 200mb Broadband @ £34.99 a month my 18 months deal had just ran out and they put the price up to £44.99 i was fuming. I also had a basic Virgin mobile contract sim at £10 a month. So total to them month would of been £54.99 for broadband and mobile.
Rang this morning and told them no way was i paying £44.99 with the cost of living at the moment and wanted to know could they do better on the Broadband. They offered £39.99 a month. Asked then to cancel it as new customers were getting 200mb at £31.99 and i would get a family member to sign up as a new customer. Was told i couldn't do that to which i replied i can and i will please accept this phone call as me giving you my 1 month notice of cancelation.
Conversation went back and forth for 5 mins with a couple of offers but the last offer i went with.
Had to switch from Virgin mobile to O2 with Volt to do this.
O2 Mobile same text mins and data. £10 a month
Virgin 200 mb Broadband boosted by Volt to 350mb £24.99 a month.
18 month contracts.
Total of £34.99 a month.
Saving £20 a month.
Very Happy
Last edited:
BT for Mobile to get Volt? Volt is with O2 is it not?
Lol BT i meant 02 mate old habbits die hard.
bazcfc1
VIP Member
Volt is with 02
thought best to clarify just incase someone else reads and thinks BT is an alternative.