Go to menu, plug ins and press download plugins, see if it works, wait as it can be slow, especially if your box is running slow, it will need to be connected to the internet, when its finished you will either get a plugins menu or a not available error. Dont download, just exit, it was to make sure you can download before un-installing. Or you could try CCcam....what cams are there in softcam manager?
Can you use DCC or filezilla and get a back up of your line details or do you already have them?