Stuttering channels

Afriendtoall

Registered
hi, I’ve been having a problem with my channels stuttering for quite a while now and it is getting to point where it is unwatchable. I’ve recently updated the image an restated the line as my image was out of date but this didn’t fix it. So I’m posting on here to get some advice for what might be causing it any help would be much appreciated. Cheers
 

pabloescaban

VIP Member
Forum Supporter
Is it freezing, stop-start or is it pixellating?
Check the power levels in the router.
On the bottom of router is a settings password.
Open a browser and type 192.168.0.1 and click enter.
Use password to login and find downstream data, snr and dbmv, copy and paste it here
 

Afriendtoall

Registered
It does both freezing and pixelating, I’ve logged into to my router settings but I can’t find the things you said
 

pabloescaban

VIP Member
Forum Supporter
click Advanced settings on the left, then tools>network status
this opens a new page, click Downstream tab at the top and it'll show all the data in a list
copy and paste it here
 
Last edited:

pabloescaban

VIP Member
Forum Supporter
I can hardly make it out as the pic is 18ft by 12ft on my fone, which is why i asked you to copy/paste the data.
It looks like the.snr is low on a few chsnnels, should be around 38 - 40 and anything below 34.5 is no good.
You need to contact vm
 

Afriendtoall

Registered
Sorry about the image pablo
There you go-

Modem Initialisation
Stage Status
Downstream Acquisition Locked
Primary Frequency 258750000 Hz
DHCP Done
TFTP Done
Time Of Day 22:44:39 GMT
Security BPI+
Counters T1,T2,T3,T4,Sync,Resets 000,000,002,000,000,000
Internet Connection
IP Address Status
WAN IP Address 82.16.239.225
Lease Time Remaining 3 days 19h:44m:31s
Expiry Wed 19 Dec 18:29
Current Network Time Sat 15 Dec 22:44 GMT
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 16 258750000 Hz 256 QAM -2.3 dBmV 36.4 dB 1187788 15533
Locked 9 202750000 Hz 256 QAM -5.8 dBmV 34.3 dB 2939030 33602
Locked 10 210750000 Hz 256 QAM -4.9 dBmV 34.9 dB 2563984 31104
Locked 11 218750000 Hz 256 QAM -3.9 dBmV 35.6 dB 2184126 28821
Locked 12 226750000 Hz 256 QAM -2.8 dBmV 36.8 dB 1765115 22419
Locked 13 234750000 Hz 256 QAM -2.5 dBmV 37.1 dB 1502292 18731
Locked 14 242750000 Hz 256 QAM -2.1 dBmV 37.4 dB 1320716 17912
Locked 15 250750000 Hz 256 QAM -2.5 dBmV 36.8 dB 1242435 16116
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.
 

pabloescaban

VIP Member
Forum Supporter
That will come into play once his signal levels are sorted by VM.
 
Last edited by a moderator:

cactikid

VIP Member
I was going to ask why new cables and splitter might not improve his signal but as signal is been checked at router which shows an under powered level
I am presuming they have some sort of package with vm and not just a live cable as in going into router that it is also vm.
 

Afriendtoall

Registered
Pablo I can’t exactly get VM involved to sort out my “100% legit” virgin tv out ;-) can I? Just to clarify the cable comes straight in my house to the splitter (isn’t the cheapest one) then to the router and the edision box without excessive extensions prob around 1.5 metres from wall to box. I’m on the SH2 still and the cable line was only installed in March 2018 outside ground cable also.
 

rs500nutter

TK Veteran
Forum Supporter
With no splitter in place run the incoming cable straight to the modem and check incoming power levels.
If the power levels are no better a powered hdu probably wont make any difference because its too low to start with etc.
Do you just have broadband or do you have a tivo - v6 box aswell ?
 
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