My package was dispatched on 4th Feb and returned to the sender yesterday. The company is claiming that due to Brexit, the custom did not allow to pass the package without the necessary and additional paperwork. So I had to cancel the order. No Viark Sat 4k box for me now :(I think it's also to do with the courier companies just being too busy and cannot get on top of all this. Everyone is home shopping due to lock down. I bring parts in from Italy and Germany and our factory in Italy just puts a commercial invoice on the box. We then get billed for all the vat a week later. If I'm sending parts back I put them as under repair and put the country origin as Italy or Germany. The commercial invoice takes minutes. My packages have been moving ok just got a couple stopped today.